Product is applicable for “cash on delivery” in inside Bangladesh.
If you want to take any product outside Bangladesh, you need to make online
payment – through card.
Inside Dhaka 2-4 days, Outside Dhaka 4-7 days & Outside
Bangladesh 5-14 days .
Inside Dhaka 60 Tk , Outside Dhaka 100 Tk & Outside Bangladesh
depend on country-wise courier charge (This price is for 0.50 kg. Price can be
varied with quantity & weight) .
Urkhashop give you free
return inside Bangladesh & outside Bangladesh customer
will pay the return charge. But if the reason for the return is reasonable,
then Urkhashop will bear the cost of returning the product whose amount will be
deducted from the vendor’s amount. After fulfillment orders process Urkhashop
offers 48 hours return policy based on RETURN REASONS.
* Size: If clothing item is too small or too
large.
* Defect: If the item is defect/damage upon
delivery.
* Item Mismatch: If the item does not match
with description or mistakenly got a different item.
***Please read the following Conditions for RETURN***
*Item must be in new condition and undamaged.
*Item should be in its original packaging, with all accessories intact
(including warranty cards/manuals/certificates of authenticity, tags, etc.)
*Must have necessary papers – Invoice number/Money Receipt etc.
* Contact to Urkhashop Customer
Service-
Hotline: +88
01627-849337
Email: contact@urkhashop.com
Please share order number, Product title & product details
that you want to return with valid reason.
* Urkhashop will do the necessary arrangement for recovery or
share necessary information’s to send the item back.
* Once returns back the item, we will conduct a quality check of
that. If a return is invalid then we will notify you and send the items back to
you.
* After this check, we will proceed with the refund or necessary
action.
* After 48 hours of collection, no return request will be
accepted.
Return not applicable for following product:
* The refund will be handled after a completed assessing of your
return.
* A successful refund will take a maximum of 30 days.
*If any customer wants to cancel their Order, their order must be
canceled within 8 hours.
*Send order number, Product title & product details that you
want to cancel. All details send us by email – contact@urkhashop.com or
contact with Facebookmassenger.
*Contact to Urkhashop Customer
Service-
Hotline: +88
01627-849337
Email: contact@urkhashop.com
*After 8 hours later no cancellation request will be accepted if
the product has already been shipped.
*Customer can cancel an order for a specific reason. Customer can
cancel their order maximum 3 times. Otherwise, the customer’s account will be
canceled by Urkhashop.
VENDOR POLICY:
*Vendor can cancel an order for a specific reason. Vendor can
cancel their order maximum 4 times in a month. Otherwise, the Vendor’s account
will be canceled by Urkhashop.
*Urkhashop takes commission 3% to 15% depends on the Product
Category.
*Urkhashop will pay money to the vendors selling products amount 2
times in a month through bank.
*Urkhashop uses its own delivery team for customers order. Also,
Urkhashop using another some courier company (3’rd party courier company).
Unfortunately, if any order is broken/damaged by other courier company then
that courier company (3’rd party courier company) will be paying money to the
vendor for this damage (depend on condition). Urkhashop is not responsible for
this.
***Urkhashop will work with that type of vendor, which vendor
agrees with Urkhashop Terms & Condition/Policy. Urkhashop will not work
with the random vendor. Urkhashop trusts in Customer satisfaction & vendors
satisfaction so Urkhashop works with it.***
AFFILIATE POLICY:
An affiliated person’s profit can get within 3 to 8% of the
depends on the product category.