Return,Refund & Cancellation

RETURN POLICY:

 

Urkhashop give you free return inside Bangladesh & outside Bangladesh customer will pay the return charge. But if the reason for the return is reasonable, then Urkhashop will bear the cost of returning the product whose amount will be deducted from the vendor’s amount. After fulfillment orders process Urkhashop offers 48 hours return policy based on RETURN REASONS. 

* Size: If item is too small or too large or wrong item

* Defect: If the item is defect/damage upon delivery.

* Item Mismatch: If the item does not match with description or mistakenly got a different item.

***Please read the following Conditions for RETURN***

  • Item must be in new condition and undamaged.
  • Item should be in its original packaging, with all accessories intact (including warranty cards/manuals/certificates of authenticity, tags, etc.)
  • Must have necessary papers – Invoice number/Money Receipt etc.

RETURN PROCESS:

 

1. Contact to Urkhashop Customer Service;

               

             Hotline: +88 01627-849337

             Email: contact@urkhashop.com

Please share order number, Product title & product details that you want to return with valid reason.

2. Urkhashop will do the necessary arrangement for recovery or share necessary information’s to send the item back.

3. Once returns back the item, we will conduct a quality check of that. If a return is invalid then we will notify you and send the items back to you (customer).

4. After this check, we will proceed with the refund or necessary action.

5. After 48 hours of product collection, no return request will be accepted.

REFUNDS:

 

1. The refund will be handled after a completed assessing of your return.

2. A successful refund will take a maximum of 30 days.

CANCELATION POLICY:

 

CANCELLATION PROCESS:

 

  • If any customer wants to cancel their Order, their order must be canceled within 8 hours.
  • Please send order number, Product title & product details that you want to cancel.

All details send us by email – contact@urkhashop.com or contact with Facebook massenger .

  • Contact to Urkhashop Customer Service-
    Hotline: +88 01627-849337
    Email: contact@urkhashop.com
  • After 8 hours later No cancellation request will be accepted if the product has already been shipped.
  • Customer can cancel an order for a specific reason. Customer can cancel their order maximum 3 times. Otherwise, the customer’s account will be canceled by Urkhashop.

***Urkhashop will work with that type of vendor, which vendor agrees with Urkhashop Terms & Condition/Policy. Urkhashop will not work with the random vendor. Urkhashop trusts in Customer satisfaction & vendors satisfaction so Urkhashop works with it.***

“Urkhashop can cancel any order for any reason”
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